All Systems Operational
Document manager Operational
Document Manager Core ? Operational
Smart Document Generation Operational
eSignature Operational
Employee Vault ? Operational
People Assist Operational
Request Manager ? Operational
Digital Process Manager ? Operational
Knowledge Base Operational
Staging ? Operational
API Operational
SFTP ? Operational
Robotic Process Automation (RPA) ? Operational
Analytics ? Operational
Third Party Component ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Document Manager Core - uptime - Europe
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Document Manager Core - uptime - United States
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Request Manager - uptime - Europe
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Request Manager - uptime - United States
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Employee Vault - uptime - Europe
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API - uptime - Europe
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API - uptime - United States
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Document Manager Core - response time - Europe
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Document Manager Core - response time - United States
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Request Manager - response time - Europe
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Request Manager - response time - United States
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Employee Vault - response time - Europe
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API - response time - Europe
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API - response time - United States
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SFTP - uptime - Europe
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SFTP - uptime - United States
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Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024
[Canada] Employee portal outage & eSignatures errors // Indisponibilité du portail employé & erreurs sur eSignature
Resolved - This incident has been resolved.
Apr 25, 13:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 11:56 UTC
Update - The problem has been fixed at 10:25 UTC.

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Le problème a été résolu à 10:25 UTC.
Apr 25, 11:56 UTC
Update - The issue has been mitigated at around 09:10 UTC today. Apps are available again but can face some latency. We are still working on the definitive fix.

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Le problème a été mitigé vers 09:10 UTC aujourd'hui. Les applications sont à nouveau disponibles, mais peuvent subir des latences. Nous travaillons toujours à la résolution définitive du problème.
Apr 25, 10:01 UTC
Investigating - (For Customers hosted on Toronto servers only)
The employee portal cannot be accessed and the eSignature product may return errors. We are currently investigating this issue.

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(Seulement pour les clients hébergés sur le serveur de Toronto)
Le portail employé est inaccessible et le produit eSignature pourrait retourner des erreurs. Nous étudions actuellement le problème.
Apr 25, 08:55 UTC
Apr 24, 2024

No incidents reported.

Apr 23, 2024
[Staging-EU] Incident on the Smart Document Generation application // Incident sur l'application Smart Document Generation
Resolved - Due to a technical error during a configuration change of the Smart Document Generation application, the document generation feature was unavailable between 2024-04-23 15:48 UTC and 2024-04-24 08:20 UTC on the staging environment for our customers hosted in Europe.

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Suite à une erreur technique lors d'un changement de configuration de l'application Smart Document Generation, la fonctionnalité de génération de documents était indisponible entre 2024-04-23 15:48 UTC et 2024-04-24 08:20 UTC sur l'environnement de staging pour nos clients hébergés en Europe.
Apr 23, 13:30 UTC
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Request Manager outage - Bad-Gateway error (Prod-TOR customers) /// Incident sur le produit Request Manager - Erreur Bad-Gateway (clients Prod-TOR)
Resolved - We have not observed any side effects since the problem was resolved. This incident is considered closed. We apologize for any inconvenience caused.

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Nous n’avons constaté aucun effet de bord depuis la résolution du problème. Cet incident est considéré comme terminé. Nous vous prions de nous excuser pour la gêne occasionnée.
Apr 19, 08:23 UTC
Monitoring - A fix has been implemented at approximately (16:00 PM UTC 4-18-2024)
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Un correctif a été mis en œuvre vers environ (16:00 PM UTC 18-04-2024)
Apr 18, 16:30 UTC
Investigating - We are currently investigating an issue with Request Manager receiving a Bad-Gateway error when trying to access the site. Issue noticed around 11:15 AM UTC 18-04-2024 (13:15 PM Paris time, 7:15 AM Eastern Time)

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Nous étudions actuellement un problème avec Request Manager recevant une erreur Bad-Gateway lors de la tentative d'accès au site. Problème remarqué vers 11h15 UTC le 18-04-2024 (13:15 PM Paris time, 7:15 AM Eastern Time)
Apr 18, 13:11 UTC
Apr 18, 2024
[US] Slower employee/manager updates in Request Manager and Digital Process Manager applications // Mises à jour des employés/gestionnaires ralenties dans les applications Request Manager et Digital Process Manager
Resolved - (North American customers hosted on our Atlanta servers only)

all pending updates have been processed since yesterday 17:30 UTC (19:30 Paris time, 13:30 New York time). The situation is back to normal. This incident is considered over. We apologize for the inconvenience.

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(Clients Nord-Américains hébergés sur nos serveurs d'Atlanta uniquement)

L'ensemble des mise à jour en attente ont été traités depuis hier 17h30 UTC (19:30 heure de Paris, 13:30 heure de New-York). La situation est de nouveau normale. Cet incident est considéré comme terminé. Nous vous prions de nous excuser pour la gêne occasionnée.
Apr 18, 08:28 UTC
Monitoring - (North American customers hosted on our Atlanta servers only)

Updates of manager and employee data are currently being slowed downMonday April 15, 19:20 UTC (21:20 Paris time, 15:20 New York time) on the Request Manager and Process Automation applications. We are expecting the queues to clear in the next few hours.

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(Clients Nord-Américains hébergés sur nos serveurs d'Atlanta uniquement)

L'actualisation des données des gestionnaires et des employés est actuellement ralentie depuis lundi 15 avril 19:20 UTC (21:20 heure de Paris, 15:20 heure de New-York) sur les applications Request Manager et Digital Process Manager. Nous attendons le désengorgement des files d'attente dans les prochaines heures.
Apr 17, 14:49 UTC
Apr 17, 2024
Apr 16, 2024
Incident on People Assist applications (Europe) // Incident sur les applications People Assist (Europe)
Resolved - The incident has now been resolved and was caused by the application's temporary loss of access to its database between 14:06 and 14:32 UTC (09:06 and 09:32 AM EST). We apologize for any inconvenience caused.

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L'incident est à présent résolu et a été provoqué par une perte d'accès temporaire de l'application à sa base de données entre 14:06 et 14:32 UTC (09:06 et 09:32 AM EST). Nous vous prions de nous excuser pour la gêne occasionnée.
Apr 16, 14:56 UTC
Investigating - An incident is currently underway on products in the People Assist line. Our teams are working to resolve it as quickly as possible.

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Un incident est en cours sur les produits de la ligne People Assist. Nos équipes sont en cours d'intervention pour le résoudre au plus vite.
Apr 16, 14:35 UTC
[US - CA] Digial Process Manager partial outage // Digital Process Manager Portal Incident Partiel
Resolved - This incident has been resolved.
Apr 16, 13:13 UTC
Update - We have not observed any new anomalies, so we are closing this incident. We apologize for any inconvenience caused.

//


Nous n'avons pas observé de nouvelle anomalie, nous fermons donc cet incident. Nous vous prions de nous excuser pour la gêne occasionnée.
Apr 16, 12:33 UTC
Monitoring - A fix has been implemented at approximately: 18:30 PM UTC 15-04-2024.
services will be monitored for resolution.

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Un correctif a été mis en place et ces environnements restent sous surveillance le temps de confirmer la résolution du problème.
Apr 15, 18:59 UTC
Update - We are continuing to work on a fix for this issue.
Apr 15, 16:56 UTC
Identified - An issue with Digital process manager on the US and Canadian servers has been identified as approximately: 11:25:43 UTC today.
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Un problème a été identifié vers 11:25 UTC sur Digital Process Manager dans nos environnements au Canada et aux Etats-Unis.
Apr 15, 16:55 UTC
Apr 15, 2024
[Europe] Distribution errors during intialization // Erreurs lors de l'initialisation des distributions
Resolved - We have identified several errors during the initialization of document distributions earlier today on our production environment in Europe. The root cause was identified and solved. New distributions do not encounter this issue anymore. Impacted distributions are being identified and fixed without any actions on your part. We apologize for the inconvenience.

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Nous avons identifié plusieurs erreurs plus tôt dans la journée lors de l'étape d'initialisation des distributions de documents sur notre environment de production hébergé en Europe. L'origine de ces erreurs a été identifiée et corrigée. Les nouvelles distributions ne recontrent plus ces erreurs. Les distributions qui ont été touchées sont en cours d'identification et de correction, sans action nécessaire de votre part. Nous vous prions de nous excuser pour la gêne occasionnée.
Apr 15, 16:35 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

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