All Systems Operational
Document manager Operational
Document Manager Core ? Operational
Smart Document Generation Operational
eSignature Operational
Employee Vault ? Operational
People Assist Operational
Request Manager ? Operational
Digital Process Manager ? Operational
Knowledge Base Operational
Staging ? Operational
API Operational
SFTP ? Operational
Robotic Process Automation (RPA) ? Operational
Analytics ? Operational
Third Party Component ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Document Manager Core - uptime - Europe
Fetching
Document Manager Core - uptime - United States
Fetching
Request Manager - uptime - Europe
Fetching
Request Manager - uptime - United States
Fetching
Employee Vault - uptime - Europe
Fetching
API - uptime - Europe
Fetching
API - uptime - United States
Fetching
Document Manager Core - response time - Europe
Fetching
Document Manager Core - response time - United States
Fetching
Request Manager - response time - Europe
Fetching
Request Manager - response time - United States
Fetching
Employee Vault - response time - Europe
Fetching
API - response time - Europe
Fetching
API - response time - United States
Fetching
SFTP - uptime - Europe
Fetching
SFTP - uptime - United States
Fetching
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024
Resolved - (European servers only)

The RPA application was impacted by an incident on May 22nd between 6:35 and 08:00 UTC (8:35 Paris time, 2:35 New York time). During the incident, the RPA engine was unavailable and some orchestrations triggered by Request Manager could not be executed.

//

(Serveurs européens seulement)

L’application RPA a été impactée par un incident le 22 mai entre 6:35 and 08:00 UTC (08h35 heure de Paris, 2h35 heure de New York) . Pendant celui-ci, le moteur RPA était indisponible et certaines orchestrations déclenchées par Request Manager n'ont pas pu être executées.

May 22, 06:30 UTC
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - The cause of the incident has been detected and fixed. We apologize for any inconvenience caused.

//

La cause de l'incident a été détectée et corrigée. Nous vous prions de nous excuser pour la gêne occasionnée.

May 16, 12:30 UTC
Investigating - An incident is currently affecting our Document Manager and People Assist applications for customers hosted in Europe. Our teams are currently working to resolve the problem as quickly as possible.

//

Un incident est actuellement en cours sur nos applications Document Manager et People Assist pour nos clients hébergés en Europe. Nos équipes sont en cours d'intervention pour résoudre ce problème au plus vite.

May 16, 11:34 UTC
May 15, 2024

No incidents reported.

May 14, 2024
Resolved - This incident has been resolved.
May 14, 13:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 16:54 UTC
Investigating - A connection issue with database access has been identified.

//

Un problème de connexion avec la base de données a été identifié.

May 13, 16:36 UTC
May 13, 2024
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - (Prod-ATL servers only)

We have not observed any new problems after the implementation of the fix. Therefore, we consider this incident as solved. We apologize for the inconvenience.

//

(Serveurs US Prod-ATL seulement)

Nous n'avons observé aucun nouveau problème après l'implémentation du correctif. Nous considérons donc cet incident comme résolu. Nous vous prions de nous excuser pour la gêne occasionnée.

May 10, 09:29 UTC
Monitoring - A fix has been implemented and services will be monitored.
Estimated resolution time: 23:16 pm UTC 2024-05-09

//

Un correctif a été mis en place et les services seront surveillés.
Heure de résolution estimée : 23:16 pm UTC 2024-05-09

May 9, 23:25 UTC
Investigating - An issue was detected During maintenance. The issue has been identified and a fix is currently being implemented.
Estimated start time: 22:00 pm UTC 2024-05-09

//

Un problème a été détecté pendant la maintenance. Le problème a été identifié et un correctif est en cours d'implémentation.

May 9, 23:00 UTC
Resolved - (Prod-ATL servers only)

We have not observed any new problems after the implementation of the fix. Therefore, we consider this incident as solved. We apologize for the inconvenience.

//

(Serveurs US Prod-ATL seulement)

Nous n'avons observé aucun nouveau problème après l'implémentation du correctif. Nous considérons donc cet incident comme résolu. Nous vous prions de nous excuser pour la gêne occasionnée.

May 10, 09:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 23:25 UTC
Identified - A connection issue with database access has been identified.

//

Un problème de connexion avec la base de données a été identifié.

May 7, 15:54 UTC
May 9, 2024