All Systems Operational
Document manager Operational
Document Manager Core ? Operational
Smart Document Generation Operational
eSignature Operational
Employee Vault ? Operational
People Assist Operational
Request Manager ? Operational
Digital Process Manager ? Operational
Knowledge Base Operational
API Operational
SFTP ? Operational
Analytics ? Operational
Third Party Component ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(Part of US customers only)
As part of our security testing, our teams must work on the databases of our production servers in Atlanta. This intervention is expected to last approximately one hour.
During this maintenance, access to all our applications for our American customers hosted on the Atlanta servers will be unavailable. No worries, this intervention is not the result of any alert or threat.
We thank you for your understanding.

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(Clients Américains seulement)
Dans le cadre de nos tests de sécurité, nos équipes doivent intervenir sur les bases de données de nos serveurs de production d'Atlanta. Il est prévu que cette intervention dure environ une heure.
Durant cette maintenance, l'accès à l'ensemble de nos applications pour nos clients américains hébergés sur les serveurs d'Atlanta (US) sera indisponible. Pas d'inquiétude, cette intervention ne fait suite à aucune alerte ou menace.
Nous vous remercions de votre compréhension.

Posted on Mar 20, 2023 - 16:27 UTC
Document Manager Core - uptime - Europe
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Document Manager Core - uptime - United States
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Request Manager - uptime - Europe
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Request Manager - uptime - United States
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Employee Vault - uptime - Europe
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API - uptime - Europe
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API - uptime - United States
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Document Manager Core - response time - Europe
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Document Manager Core - response time - United States
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Request Manager - response time - Europe
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Request Manager - response time - United States
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Employee Vault - response time - Europe
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API - response time - Europe
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API - response time - United States
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SFTP - uptime - Europe
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SFTP - uptime - United States
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Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - The fix has been deployed in production and we note that the situation is back to normal since 16h45 UTC. This incident is considered closed. We apologize for the inconvenience caused.

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Le correctif a été déployé en production et nous constatons que la situation est revenue à la normale depuis 17h45 (heure française). Cet incident est considéré comme terminé. Nous vous prions de nous excuser pour la gène occasionnée.

Mar 16, 16:59 UTC
Identified - We have identified the root cause and a fix is being tested. As soon as it is validated we will be able to deploy it on our production environments.

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Nous avons identifié la cause du problème et un correctif est en cours de test. Dès qu’il sera validé nous pourrons le déployer sur nos environnements de production.

Mar 16, 16:42 UTC
Investigating - We are currently experiencing an incident impacting the signature portal. We are investigating the situation and will keep you informed.

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Nous constatons actuellement un incident impactant le portail de signature. Nous enquêtons sur cette situation et nous vous tiendrons informés.

Mar 16, 15:28 UTC
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.