UKGHRSD Status

All Systems Operational

Document manager Operational

Document Manager Core

Operational

Smart Document Generation Operational

eSignature Operational

Employee Vault

Operational

People Assist Operational

Request Manager

Operational

Digital Process Manager

Operational

Knowledge Base Operational

API Operational

SFTP

Operational

Analytics

Operational

Third Party Component

Operational

Staging

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Document Manager Core - uptime - Europe

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Document Manager Core - uptime - United States

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Request Manager - uptime - Europe

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Request Manager - uptime - United States

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Employee Vault - uptime - Europe

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API - uptime - Europe

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API - uptime - United States

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Document Manager Core - response time - Europe

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Document Manager Core - response time - United States

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Request Manager - response time - Europe

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Request Manager - response time - United States

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Employee Vault - response time - Europe

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API - response time - Europe

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API - response time - United States

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SFTP - uptime - Europe

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SFTP - uptime - United States

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Past Incidents

Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

Firewall update with full downtime on our European servers

Completed - Maintenance ended ahead of time. Services are fully available again.

La maintenance s'est terminée en avance. Les services sont de nouveau opérationnels.
Sep 27, 05:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:00 UTC

Scheduled - We would like to inform you that security maintenance will be carried out on our European production servers on Wednesday September 27 between 05:00 and 07:00 UTC. During this maintenance, our hosting provider will perform firewall updates. All our applications will be offline for the duration of the intervention for our customers hosted in Europe. Thank you for your understanding.

Nous vous informons qu'une maintenance de sécurité sera effectuée sur nos serveurs de production européens le mercredi 27 septembre entre 05:00 et 07:00 UTC. Pendant cette maintenance, notre hébergeur effectuera des mises à jour de pare-feu. Toutes nos applications seront hors ligne pendant la durée de l'intervention pour nos clients hébergés en Europe. Nous vous remercions de votre compréhension.
Sep 13, 08:00 UTC

Sep 26, 2023

No incidents reported.

Sep 25, 2023

[US & CAN] Maintenance for US and Canadian server updates // Maintenance pour la mise à jour de nos serveurs Américains et Canadiens

Completed - This maintenance has been completed. We thank you for your patience and wish you a pleasant day.

Cette maintenance est désormais terminée. Nous vous remercions de votre patience et vous souhaitons une agréable journée.
Sep 25, 08:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:01 UTC

Scheduled - A maintenance will take place on Monday September 25 between 07:00 UTC and 09:00 UTC (03:00-05:00 EST) on our servers hosted in Atlanta and Toronto. These servers are for US and Canadian customers only. All our applications will be unavailable during this period. Indeed, several services are affected by this maintenance and we are obliged to stop them in order to avoid side-effects that could lead to data loss or to certain requests not being taken into account without leaving a trace. Please be assured that we are fully aware of the impact this type of maintenance may have on your business, and that we will do our utmost to keep it as short as possible. Thank you for your understanding.

//

Une maintenance aura lieu Lundi 25 septembre entre 07:00 UTC et 09:00 UTC (03:00-05:00 EST) sur nos serveurs hébergés à Atlanta et Toronto. Ces serveurs concernent uniquement des clients Américains et Canadiens. L'intégralité de nos applications seront indisponibles sur cette période. En effet, plusieurs services sont impactés par cette maintenance et nous sommes dans l'obligation de les arrêter pour éviter des effets de bords susceptibles de provoquer des pertes de données ou la non prise en compte de certaines requêtes sans que cela ne laisse de trace. Soyez assurés que nous sommes pleinement conscients de l'impact que ce type de maintenance peut avoir sur votre activité et que nous ferons le maximum pour l'écourter autant que possible. Nous vous remercions de votre compréhension.
Sep 21, 12:47 UTC

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

[EU] Maintenance for European server update // Maintenance pour mise à jour de nos serveurs Européens

Completed - This maintenance has been completed. We thank you for your patience and wish you a pleasant evening.

Cette maintenance est désormais terminée. Nous vous remercions de votre patience et vous souhaitons une agréable soirée.
Sep 20, 17:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 17:00 UTC

Scheduled - Following the technical constraints of last Monday's maintenance, we are obliged to reschedule a new one as a matter of urgency on Wednesday September 20 between 17:00 UTC and 19:00 UTC (19:00-21:00 Paris time). As with the previous maintenance, all our applications will be unavailable during this period. In fact, several services are affected by this maintenance and we are obliged to stop them to avoid side-effects that could lead to data loss or to certain requests not being taken into account without leaving a trace. Please be assured that we are fully aware of the impact this type of maintenance may have on your business, and that we will do our utmost to keep it as short as possible. Thank you for your understanding.

//

Suite aux contraintes techniques rencontrées lors de la maintenance de lundi dernier, nous sommes dans l'obligation d'en reprogrammer une nouvelle en urgence Mercredi 20 septembre entre 17:00 UTC et 19:00 UTC (19:00-21:00 heure de Paris). Comme c'était le cas pour la précédente, cette maintenance rendra indisponible l'intégralité de nos applications sur cette période. En effet, plusieurs services sont impactés par cette maintenance et nous sommes dans l'obligation de les arrêter pour éviter des effets de bords susceptibles de provoquer des pertes de données ou la non prise en compte de certaines requêtes sans que cela ne laisse de trace. Soyez assurés que nous sommes pleinement conscients de l'impact que ce type de maintenance peut avoir sur votre activité et que nous ferons le maximum pour l'écourter autant que possible. Nous vous remercions de votre compréhension.
Sep 19, 11:51 UTC

Sep 19, 2023

No incidents reported.