All Systems Operational
Document manager Operational
Document Manager Core ? Operational
Smart Document Generation Operational
eSignature Operational
Employee Vault ? Operational
People Assist Operational
Request Manager ? Operational
Digital Process Manager ? Operational
Knowledge Base Operational
Staging ? Operational
API Operational
SFTP ? Operational
Robotic Process Automation (RPA) ? Operational
Analytics ? Operational
Third Party Component ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Document Manager Core - uptime - Europe
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Document Manager Core - uptime - United States
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Request Manager - uptime - Europe
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Request Manager - uptime - United States
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Employee Vault - uptime - Europe
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API - uptime - Europe
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API - uptime - United States
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Document Manager Core - response time - Europe
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Document Manager Core - response time - United States
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Request Manager - response time - Europe
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Request Manager - response time - United States
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Employee Vault - response time - Europe
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API - response time - Europe
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API - response time - United States
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SFTP - uptime - Europe
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SFTP - uptime - United States
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Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
[Standalone legacy PeopleDoc US customers] Maintenance with complete downtime on ours US servers // [Clients US historiques PeopleDoc]Maintenance avec indisponibilité totale sur nos serveurs américains
Completed - The scheduled maintenance has been completed.
Jul 20, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 10:30 UTC
Scheduled - Our hosting provider must perform a maintenance on our US production servers on Saturday July 20th between 6:30AM and 8:30AM New York time (12:30 and 14:30 Paris time). During this period, all our applications will be unavailable for our historical PeopleDoc customers hosted on our US production servers.
Please be assured that we are fully aware of the impact this type of maintenance may have on your business, and that we will do our utmost to keep it as short as possible. Thank you for your understanding.

//

Notre hébergeur doit procéder à une maintenance sur nos serveurs de production américains en date du samedi 20 juillet entre 6:30 et 8:30 heure de New York (12:30 et 14:30 heure de Paris). Durant celle-ci, la totalité de nos applications seront indisponibles pour nos clients historiques PeopleDoc hébergés sur nos serveurs de production US. Soyez assurés que nous sommes pleinement conscients de l'impact que ce type de maintenance peut avoir sur votre activité et que nous ferons le maximum pour l'écourter autant que possible. Nous vous remercions de votre compréhension.
Jul 10, 07:52 UTC
Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
[EU] Elevated error rate on document upload // Taux d'erreur élevé lors du dépôt de documents
Resolved - No new errors have been detected since the fix was deployed. This incident is now considered closed. We apologize for any inconvenience caused.

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Nous n'avons pas constaté de nouvelles erreurs depuis le déploiement du correctif. Cet incident est donc considéré comme terminé. Nous vous prions de nous excuser pour la gêne occasionnée.
Jul 17, 12:43 UTC
Monitoring - A fix was deployed around 10:30 UTC (12:30 Paris time, 6:30 NY time), and we haven't seen any new errors since then. However, we will remain under observation for the rest of the day to ensure that there are no further problems.

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Un correctif a été déployé vers 10:30 UTC (12:30 heure de Paris, 6:30 heure de New-York) et nous ne constatons plus de nouvelles erreurs depuis. Nous restons malgré tout en observation durant le reste de la journée pour nous assurer qu'aucun effet de bord n'est à déplorer.
Jul 16, 14:23 UTC
Investigating - We have identified a problem that causes errors when attempting to upload documents in about 5-10% of cases for some of our customers hosted in Europe. Our teams are currently working to resolve the problem as quickly as possible.


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Nous avons identifié un problème provoquant des erreurs lors de tentatives d'upload de documents dans environ 5 à 10% des cas pour certains de nos clients hébergés en Europe. Nos équipes travaillent actuellement à la résolution de ce problème dans les plus brefs délais.
Jul 16, 10:10 UTC
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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